Best identity verification providers: Explore the top identity verification software on the market. Compare features and read expert and customer reviews to find the perfect tool for your needs.
Top 5 identity verification providers
| # | Name | Score | Description |
|---|---|---|---|
| 1 | iDenfy | 4.9 | All-in-one identity verification platform to onboard more users |
| 2 | Seon | 4.8 | Stop fake users, fraud signups, and risky transactions with SEON fraud prevention software |
| 3 | ID.me | 4.6 | Wallet simplifies how individuals discover and access benefits and services through a single login and verified identity |
| 4 | Onfido | 4.1 | Create trust at onboarding and beyond with a complete, AI-powered digital identity solution built to help you know your customers |
| 5 | Veriff | 4.0 | AI-powered Identity Verification Software |
The Main Features and Suggestions for Identity Verification
The main important features, tips, and tricks of identity verification software that we evaluate in this shortlist of best identity verification providers:
Supported Countries
If your business provides services globally, it is important to ensure the acceptance of customers from various countries.
Recommendation: If you plan to verify identities only from local customers or only from a few countries, it would be a good idea to look for local providers, excluding Main Street identity verification providers. Local providers with acceptance of fewer countries will be cheaper alternatives, it will save you an additional budget.
Regulated Business: You should examine if there are countries that are called high-risk countries by regulatory authorities in your operated area. For customers from high-risk countries, additional safeguards are required. More details shall be discussed with local regulatory authorities (which businesses shall comply with AML and KYC requirements?). Consult with the ID verification provider to see if they can provide “Custom Flows” functionality. You can build different onboarding flows per country using this functionality.
High-Risk Business: If your business is at high risk of fraud. You may want to block customers from specific areas where scamming activities are higher than usual (countries list where scamming activities are higher). Ask the identity verification provider if they have “Country Block List” functionality before signing a contract.
Document Types
Your business should accept a wider range of customers. Having a bigger availability of audience is healthy for all businesses. Accepting a wider range of document types will allow you to target a wider range of audiences.
Recommendation: Not all customers will have passports or identity cards with them during identity verification, so it would be worth allowing customers to use driving licenses, residence permits, citizen’s identity documents, or even traveling visas. More allowed document types mean more onboarded customers.
Regulated Business: You shall examine what document types are allowed in the operated country. Usually, regulators allow limited document types (e.g., only identity cards and passports). Passports and identity cards have a wider range of security features, like Machine Readable Zone (MRZ).
High-Risk Business: A driver’s license has fewer security features than a passport or identity card (learn how to spot fake ID). Examine which document types are mostly used in fraud attacks against your business, and try to eliminate this document type. Preferably, this should be configurable with your identity verification software.
Liveness Detection
Liveness detection (spoofing attack prevention with liveness detection) is a great security feature to defend from fraudulent activity. But more security always drives to more denied or unfinished verifications.
Recommendation: If your business is not sensitive to fraud, it is a good idea to ask your identity verification software provider to eliminate this feature from your package and pricing plan and ask for a lower price per ID verification.
Regulated Business: Some regulators require liveness detection. If liveness detection is necessary, look for identity verification software only with a liveness detection feature.
High-Risk Business: It is highly recommended to use liveness detection to prevent fraudulent attacks. Using a 3D Active Liveness method that really checks if someone is alive is very safe, but it can turn away many real customers and make the sign-up process less enjoyable. Instead, you might want to use a simpler check (Passive Liveness) that’s not as strict. This won’t be as safe, but more people will sign up happily. Look for software that can do both types of checks. Use them both and see if you lose more money from fraud or gain more from successfully onboarded customers.
Automated vs Human-Supervised ID Verification
Automated systems check customer IDs quickly and are cheaper. They work faster and cost less than systems where people help out, but they’re not as safe, and fewer customers might sign up. If you use a system with human supervision, they can ensure IDs are checked right and catch fraud that the automated system misses.
Recommendation: If you need to sign up customers fast or save money, use an automated system. If you care more about getting lots of users or catching fraud, choose a system with human supervision. If you’re not sure what’s best for your business, pick software that offers both automated and human-supervised ID systems. Make A/B testing and decide.
Regulated Business: some regulators require operators to be involved in the ID verification process. Consult with local authorities if this is required in your area.
High-Risk Business: Human-supervised systems will use AI systems to detect fraudulent activity and, on the top, will be checked by the operator. This option will be the most secure.
Pricing Models
Pay per each, pay per completed, pay per approved identity verification. There are a lot of pricing models in the identity verification software market.
- Pay per each ID verification – the service provider will charge per each attempt, which means if identity verification was approved or denied, canceled, or unfinished, it will be charged.
- Pay per completed ID verification – the service provider will charge only when verification is finished, which means if identity verification was approved or denied, it will be charged.
- Pay per approved ID verification – the service provider will charge only when verification is finished and approved.
#1 iDenfy
4.9 Average Score · (4.8 Captera | 4.9 G2 | 5.0 TrustRadius)
iDenfy website: www.idenfy.com
With the iDenfy ID verification system, convert more users, scale faster, and tackle security challenges with the powerful, all-in-one identity verification, business verification, fraud prevention, and compliance platform. Integrate and customize your identity verification service flow without heavy engineering. Fight fraud proactively while complying with the ever-changing KYC, KYB, and AML laws. iDenfy secures startups, financial institutions, and digital services with a three-layer identity verification process to prevent severe identity fraud.
Supported Countries
- 200+ countries and territories;
- Country Block List functionality;
- Custom Flows functionality;
Document Types
- Document types supported (passport, passport card, identity card, driving license, residence permit, visa, military card);
- Document type allowance functionality;
Liveness Detection
- 3D Active Liveness detection;
- Passive Liveness detection;
Automated vs Human-Supervised ID Verification
- Automated ID verification system;
- Hybrid ID verification system (automated system with human supervision);
Pricing Models
- Pay per approved iD verification;
- Pay per completed ID verification;
Security and Compliance
- iDenfy has ISO 27001 (Information Security Management System) certification. And ETSI Standards 119 461, 319 401 certification.
- It also has Cyber insurance and Technology Errors & Omissions (Technology E&O) by – Lloyd’s of London Coverholder.
Customers Say
The company has received a high overall rating of 4.9 out of 5, with most reviews being 5-star ratings. Key highlights from the reviews include:
Ease of Use and Setup: Customers appreciated the straightforward and well-documented setup process. The user interface is praised for its simplicity and effectiveness, making the review and analysis of data efficient for various teams.
Customer and Technical Support: iDenfy’s support team is frequently mentioned for their prompt and helpful assistance. Customers have had positive experiences with both customer service and technical support, noting their responsive and problem-solving attitude.
Customization and Functionality: The platform’s customizability and functionality are highlighted as major benefits. Customers noted the ability to tailor mobile integration to their own UX/UI needs and the ease of connecting APIs from any backend.
Automated Verification Process: The automated ID verification process has particularly benefited businesses, reducing manual work and enhancing operational efficiency. This feature has been useful for handling various types of identification documents and live face identification, thereby streamlining the onboarding process.
Cost-Effectiveness: Customers expressed satisfaction with iDenfy’s pricing model, especially the aspect of paying only per approved verification. This approach has resulted in significant cost savings for some businesses.
Integration with Different Platforms: The ease of integrating iDenfy’s solution with various platforms and applications, including blockchain projects, has been highlighted. The API and iFrame integration capabilities have benefited businesses in specialized fields like blockchain and cyber-security.
Compliance and Risk Mitigation: The tool has effectively ensured compliance with AML (Anti-Money Laundering) regulations and mitigated potential financial and infrastructural risks. Customers have appreciated this aspect, especially in fields requiring strict compliance and security measures.
Overall Customer Satisfaction: Most customers have expressed high satisfaction levels with iDenfy’s services. They have found the system to be user-friendly, efficient, and reliable. The positive feedback extends to the company’s approach to innovation and customer support.
Overall, iDenfy is highly regarded for its user-friendly interface, efficient verification process, customizable solutions, effective customer support, and cost-effectiveness. The company is considered a reliable and valuable partner for businesses seeking ID verification and compliance solutions.
#2 Seon
4.8 Average Score · (5.0 Captera | 4.6 G2 | -.- TrustRadius)
Seon website: www.seon.io
SEON is a cloud-based fraud prevention platform that helps businesses of all sizes reduce the risk of fraud and protect their revenue. SEON’s platform combines machine learning, social intelligence, and digital footprints to identify and block fraudulent transactions in real-time.
Supported Countries
- 200+ countries and territories;
- Country Block List functionality;
- Custom Flows functionality;
Document Types
- No information was found. Contact SEON directly;
Liveness Detection
- No information was found. Contact SEON directly;
Automated vs Human-Supervised ID Verification
- Automated verification system;
Pricing Models
- Pay per completed verification;
Security and Compliance
- SEON has ISO 27001 (information security management system) certification. And SOC II (System and Organization Controls) certification.
Customers Say
The overall review of SEON, based on the reviews, is great, with an overall rating of 4.8 out of 5. Here are some key insights from the reviews:
User-Friendly Interface: SEON is praised for its user-friendly interface, which gathers and efficiently operates information in one place. This feature saves a lot of time and helps users respond faster to potential fraud.
Flexible Anti-Fraud Solution: It is highlighted as a very capable and flexible solution for fighting fraud, especially for businesses like Shopify stores. However, some users mention limitations regarding the availability of APIs for Shopify users, wishing for more flexibility in this aspect.
Real-Time Monitoring and AI Capabilities: SEON is known for its real-time monitoring, machine learning, and AI capabilities, which offer customization options, global data sources, scalability, strong customer support, and cost-effectiveness.
Effective Fraud Detection and Prevention: The software is like a guard dog that never sleeps, always on the lookout for fraud and learning new tricks to stay ahead of fraudsters.
Diverse Fraud Protection Capabilities: SEON stops various types of online fraud, including credit card fraud and unauthorized logins.
Customization of Rules: The platform allows for customization of rules, which is appreciated by users for its adaptability to different business needs and scenarios.
Predictive Data Capabilities: Users appreciate the predictive data capabilities and seamless implementation process, which greatly improve their capacity to recognize and stop fraud before it occurs.
Integration and User Experience: The integration of SEON with existing systems is smooth, and the software enhances the user experience by maintaining a positive customer experience while detecting and preventing fraudulent activities.
Challenges and Improvement Areas: Some users note challenges such as the complexity of the reporting feature, the need for technical knowledge to use the system effectively, and occasional processing delays with large data sets. There are also suggestions for improvement in the customer support system and for more streamlined integration processes.
Comparisons with Other Products: SEON is compared with other fraud prevention tools like Signifyd and Sift, suggesting that it stands out among the top-rated alternatives in the market.
In summary, SEON is highly regarded for its comprehensive fraud prevention capabilities, user-friendly interface, flexibility, and effective detection and prevention of fraud. While there are areas for improvement, particularly in terms of complexity and customer support, the overall sentiment towards SEON is very positive.
#3 ID.me
4.6 Average Score · (4.5 Captera | 4.7 G2 | 4.6 TrustRadius)
ID.me website: www.id.me
ID.me is a digital identity verification platform that helps businesses and organizations verify the identities of their customers and employees quickly, securely, and compliantly. The company’s platform is used by a variety of organizations, including government agencies, healthcare providers, financial institutions, and retailers.
Supported Countries
- Supported countries are the US & Canada. For more information, contact ID.me directly.
Document Types
- Document types supported (passport, passport card, identity card, driving license)
Liveness Detection
- 3D Active Liveness detection;
Automated vs Human-Supervised ID Verification
- Automated ID verification system;
- Hybrid ID verification system (automated system with human supervision);
Pricing Models
- Pay per completed ID verification;
Security and Compliance
- ID.me has ISO 27001 (information security management system) certification. And SOC II (System and Organization Controls) certification.
Customers Say
The overall review of ID.me, based on reviews, is positive, with an overall rating of 4.6 out of 5. Here are some key points from the reviews:
Ease of Use: ID.me is praised for its ease of use, allowing users to adjust discount levels, include or exclude products, and turn features on or off quickly. Users appreciate the low maintenance required after initial setup.
Effective Integration: Many users found the integration of ID.me into their systems, such as Shopify, to be seamless and straightforward. This has enabled them to reach broader customer groups and offer targeted discounts efficiently.
Customer Support: The company’s customer support is frequently commended. Users appreciate having a dedicated person to work with, which helps in solving problems, addressing issues, and finding new opportunities.
Platform’s Flexibility: The flexibility of the ID.me platform in updating promotions and managing different customer groups is highlighted as a significant advantage. This flexibility aids businesses in targeting specific audience segments and managing offers efficiently.
Service Effectiveness: Users note that ID.me effectively verifies customer identities, which is essential for offering discounts to specific groups like healthcare workers, military personnel, and teachers. This verification process has been vital during the pandemic and has helped businesses reach a more diverse demographic.
Challenges and Suggestions: Some users mentioned challenges in the reporting aspect, wishing for deeper reporting and better dashboard capabilities. Additionally, some users expressed a desire for more dynamic offers and more email marketing opportunities.
Customer Satisfaction: The overall customer satisfaction is high, with many users finding no significant issues with the service. They value the company’s responsiveness and the benefits that come from partnering with ID.me.
Global Expansion: Some users expressed a wish for ID.me to extend its services internationally, which would enable them to offer their services to a broader audience.
In conclusion, ID.me is highly regarded for its user-friendly platform, seamless integration, effective customer support, and flexibility. While there are areas for improvement, particularly in reporting and global expansion, the overall sentiment towards ID.me is great, with customers appreciating the range of features and the company’s commitment to supporting their business goals.
#4 Onfido
4.1 Average Score · (4.8 Captera | 4.4 G2 | 3.0 TrustRadius)
Onfido website: www.onfido.com
Onfido is a leading global provider of digital identity verification solutions, helping businesses securely verify the identities of their customers online. Their platform combines advanced artificial intelligence (AI) with a comprehensive library of identity documents and biometric verification techniques to ensure that customers are who they say they are.
Supported Countries
- 195 countries and territories;
- Country Block List functionality;
- Custom Flows functionality;
Document Types
- Document types supported (passport, identity card, driving license, residence permit)
- Document type allowance functionality;
Liveness Detection
- Passive Liveness detection;
- 3D Active Liveness detection;
Automated vs Human-Supervised ID Verification
- Hybrid ID verification system (automated system with human supervision);
Pricing Models
- Pay per each ID verification;
Security and Compliance
- Onfido has ISO 27001 (information security management system) certification. And SOC II (System and Organization Controls) certification.
Customers Say
The overall review of Onfido, based on the reviews, is generally positive, with an overall rating of 4.1 out of 5. Here are some key points from the reviews:
Ease of Use and Integration: Users appreciate the ease of use and integration of Onfido’s services into existing workflows. The user interface is clean and well-designed, making the integration process seamless for businesses.
Compliance and Security: Onfido is recognized for its compliance with regulatory standards, which is crucial for businesses in industries with strict identity verification requirements. Its features are comprehensive and help businesses remain compliant while protecting against potential risks.
Customer Support: The customer support provided by Onfido is highly valued by its users. The company offers dedicated support on technical issues and works closely with clients to ensure they maximize the benefits of the platform.
Advanced Technologies: Onfido utilizes advanced technologies like facial recognition, document verification, and biometrics to ensure accurate and secure identity verification. This is crucial for establishing trust with users and protecting sensitive information.
Efficiency and Speed: The platform’s efficiency and speed in processing verifications are highlighted, with fast and reliable results being a significant advantage. This aspect is beneficial for businesses needing to verify identities quickly and accurately.
Flexibility and Customization: Onfido offers flexibility and customization options to its users, which are appreciated for adapting to specific business needs. However, some users note the need for more flexibility from the system itself.
Challenges and Limitations: Despite the overall positive feedback, some users mention challenges such as occasional delays in customer support response times, complexities in the onboarding process, and the manual nature of the review process. Additionally, there are concerns about false positives and negatives in automated systems and the need for more competitive pricing.
Overall, Onfido is highly regarded for its user-friendly interface, compliance with regulatory standards, effective customer support, advanced verification technologies, and efficiency. While there are some areas for improvement, such as the need for greater system flexibility and occasional support delays, the overall reviews’ sentiment towards Onfido is positive.
#5 Veriff
4.0 Average Score · (4.0 Captera | 4.1 G2 | -.- TrustRadius)
Veriff website: www.veriff.com
Veriff is a leading global provider of AI-powered identity verification solutions, helping businesses onboard and verify the identities of their customers securely and efficiently. Their platform combines advanced technology with human expertise to ensure that businesses can verify the identities of their customers accurately and consistently.
Supported Countries
- 200+ countries and territories;
- Country Block List functionality;
Document Types
- Document types supported (passport, identity card, driving license, residence permit)
- Document type allowance functionality;
Liveness Detection
- Passive Liveness detection;
Automated vs Human-Supervised ID verification
- Automated ID verification system;
- Hybrid ID verification system (automated system with human supervision);
Pricing Models
- Pay per completed ID verification;
Security and Compliance
- Onfido has ISO 27001 (information security management system) certification. And SOC II (System and Organization Controls) certification.
Customers Say
The overall review of Veriff, based on the reviews, is mixed, with a range of feedback from users, with an overall rating of 4.0 out of 5. Here are some key points from the reviews:
Versatile and Customizable Integration: Veriff is praised for its adaptability to a wide range of industries and use cases. Its versatile and customizable integration options make it a valuable tool for businesses, particularly for enhancing security measures.
Enhanced Security and Fraud Prevention: Users appreciate Veriff’s capabilities in real-time document and face verification, which are reliable for businesses and help with fraud prevention and regulatory compliance.
AI-Powered Identity Verification: The tool is commended for its constant improvement, innovation, and user-friendly interface. It supports multiple languages and operates with speed, making it an ideal product for various users.
Fast and Easy ID-Checks: Veriff is recognized for its speed and ease of use, and it operates internationally. However, some users have found its support hard to reach, and it lacks certain features like right-to-work checks.
Effective Fraud Detection: The tool aids in fraud detection, helping in customer identification and removing fraudulent accounts. There are suggestions for improving the UI/UX to make it less complicated.
Facial Recognition and Document Verification: These features are highlighted as excellent, although there are suggestions for making the UI more interactive and easier to use.
Solid KYC Validation Tool: Veriff is especially useful for financial use cases, where it reduces manual review time and fraud risk. Users appreciate the commitment and support provided by the Veriff team.
Customization and User Feedback: While users are generally satisfied with the functionality, there are calls for more customization options to cater to specific customer needs and improvements in the ticketing system.
Efficiency and Verification: Some users feel that Veriff’s efficiency could be higher, and there is a focus on the verification of the customer’s identity.
Unreliable Support System: Some users have reported issues with reaching Veriff’s support and noted that the user interface could be more user-friendly. There are also concerns about the service not being ideal for short-term use, leading to a waste of time and resources.
Comparison with Other Products: Veriff is compared with similar products like Jumio, Trulioo and Sumsub, suggesting its standing among other identity verification solutions in the market.
Overall, while Veriff is praised for its versatility, AI-powered features, fraud prevention capabilities, and speed, there are concerns about its support system, the need for improvements in the UI/UX, and the desire for more customization options. The company is regarded as a solid choice for identity verification, particularly in financial services, but there are areas for improvement to enhance user experience and efficiency.
DISCLAIMER
This information is collected from public sources and vendor websites; it is not our final verdict or opinion. The information, in some cases, could be outdated. You should contact the vendor directly to get recent information. If there is missing information, please contact the website owner.
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